Bookings are confirmed on payment. We will always tell you if anything about your equipment changes what the job involves before we start it.
Booking and pricing
Submitting the booking form is a request. We reply with an available slot and a price. The booking is confirmed only when you accept that price in writing — by email or WhatsApp.
We quote before we work. If we open up your equipment and find it needs more than you asked for, we stop and contact you. We will never carry out additional chargeable work without your approval.
Collection and return
- You arrange handover: drop the equipment off yourself, or send your own courier. We do not book or pay for collection. The handover address is sent to you once payment is confirmed.
- Someone aged 18 or over must be present to hand over and receive the equipment.
- Please remove all personal belongings from bags before handover. We are not responsible for items left inside.
- We will photograph the condition of your equipment at collection and at return. This protects both of us.
Condition and honest limits
Waxing and tuning are maintenance, not miracles. Deep core shots, delamination, edge cracks and structural damage cannot be fixed with wax, and we will tell you plainly rather than take your money.
Bases that are already burnt, oxidised or heavily gouged may improve without becoming perfect. We will say so before we start.
Very old, damaged or heavily repaired equipment carries inherent risk. Where we believe servicing could worsen it, we will decline the job and explain why.
If something goes wrong
If we damage your equipment through our own fault, we will repair it, replace it, or refund the value — assessed against the fair market value of the equipment at the time, not its original purchase price.
Raise any issue within 7 days of return so we can inspect it while the evidence is fresh. Your statutory rights under UAE consumer protection law are unaffected by that timeframe.
Cancellation
- Cancel or reschedule free of charge up to 24 hours before a confirmed collection or drop-off.
- If you cancel before work has started, we refund in full. Once work has begun the wax is consumed, so we cannot refund it — tell us early and there is no problem.
- If we cancel on you, you pay nothing and we prioritise your rebooking.
Uncollected equipment
If we cannot return your equipment because we cannot reach you, we will hold it safely and contact you at least three times over 90 days. After 90 days, storage charges may apply. We will not dispose of anyone's equipment without written notice and a final 30-day window.
Under 18
If you are under 18, a parent or guardian must make the booking, approve the price and be present at handover.